Policies

Gustafson's Furniture and Mattress Policies

Gustafson's Furniture and Mattress is dedicated to assisting our customers in all their furniture needs. Should an issue arise with any furniture purchased at either of our locations please refer to these policies to help answer any questions you might have.

 

Delivery

Two delivery professionals will deliver, place items in your home, and assemble them (when applicable). Items are unwrapped and inspected. A two-hour delivery window will be provided the day before delivery. Due to the volume of deliveries, Gustafson’s cannot accommodate for morning, afternoon or a particular time window. All items must be paid in full before delivery may be scheduled.

 

Delivery Charge

 

Delivery Preparation

 


 

Merchandise Pickup

 


 

Safety Instructions

For your safety and the safety of others, Gustafson’s does not advise and will not help load or tie your furniture in the following situations:

If you are concerned about the safety of your load, please contact our staff to take advantage of Gustafson’s professional delivery service.

 


 

Service Policy

We service all products (excluding accessories, clearance and As-Is items) for one year against manufacturers’ defects. After the one year warranty, we will assist you in obtaining parts from the manufacturer.

 


 

Return and Refund Policy

 


 

 

Special Order Merchandise

Having a one of a kind item made for you can make your room special and unique, and we are glad to assist you in beautifying your home. Below are some important things you need to know about your special order.

A special order is:

Our 7 Day Return Policy does not apply to special orders. However, factory warranties and Gustafson's one-year service policies do apply. A 30% fee will apply to all returned or cancelled special order merchandise – no exceptions.

You have 2 days to cancel your special order from the time you place your order in our store. However, after this 2 day cancellation window, the 30% deposit is neither refundable nor transferable. After delivery or pickup of the merchandise, special order merchandise is non-returnable.

If your merchandise does not fit in your room (down the hallway, up the stairs, etc.) it cannot be returned since our manufacturers will not allow returns. Do not special order if you feel this may be a problem. Please take accurate measurements before ordering.

Dye lots on fabric samples may differ in shade from those actually delivered by the manufacturer. Gustafson’s is not responsible for any dye lot differences.

If an item arrives damaged, our extensively trained, skilled craftsmen can restore the piece(s) to original condition. Furniture manufacturers, like auto and computer manufacturers, repair/replace component parts and do not replace the entire item.

All damage claims must be reported to our Service Department within 48 hours.

If the item is materially damaged upon delivery, Gustafson's reserves the right to:

 

If for any reason you cancel or fail to take delivery of your special order merchandise, you will be charged a 30% restocking fee.

 

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