The Gustafson Family is committed to ensuring the best possible shopping experience and continued customer satisfaction with 100% resolution within reason. If for any reason you are not satisfied with your purchase or shopping experience, please, do not hesitate to contact management including David Gustafson or Dale Gustafson via email or telephone. You deserve our full attention so if for any reason we are unavailable, someone will respond to you as quickly as we can. We will not push you to the back burner, but will attempt to resolve your concern as quickly and correctly as possible. Sometimes within our 83 years of committed service to the Greater Rockford Area, mistakes have occurred, we are only human and we apologize for any inconvenience. We appreciate you considering us as your Trusted Hometown Furniture Dealer Sincerely- David Gustafson VP Marketing Gustafson's Furniture & Mattress.